Experts, ABA do not recommend replying to bad online reviews
Potential clients’ faith in online reviews is welcome if a lawyer or law firm under consideration has a five-star rating, but a single bad review can have an ongoing harmful effect. Broadly found that one bad review from a disgruntled client will turn away 30 clients on average.
Year later, ABA issues ethical guidance for working remotely
A lawyer’s ethical obligations when working remotely are outlined in a new opinion issued by the American Bar Association nearly a year after most attorneys set up shop at home in response to the COVID-19 pandemic.
Hiring practices can counter implicit bias, systemic racism
Many corporations called for change and taking on responsibility for their role in addressing racial and social justice issues. Now, many in-house counsel departments are re-evaluating their outside counsels’ diversity commitments.
The importance of technology competence when communicating electronically
It’s always been important to ensure that you understand how to use the technologies that you use regularly in your practice. But now that many of us are working — and appearing in court — remotely, it’s imperative that lawyers are technologically competent when communicating electronically.
Promoting mental health doesn’t need to be expensive
COVID-19 has been a historic public health crisis, but it’s also been a mental health crisis that has intersected with the legal profession’s ongoing concerns over promoting the mental health of attorneys and their staff.
ABA offers ethical guidance on responding to negative online reviews
Online reviews are great for consumers, but for business owners, navigating the world of online reviews can be tricky since responses to reviews, both negative and positive, are decidedly public. This confounding newfound reality can present problems for lawyers seeking to respond to negative online reviews since doing so can sometimes trigger ethics rules regarding confidential information.
Marketing stuff to do during COVID: Leverage LinkedIn!
With COVID-19’s impact on all aspects of professional (and personal) life, there is a silver lining for legal marketers and communications professionals: They are poised to make a substantial impact on how law firm leadership and partners value social media initiatives.
How the frenzy of innovation will aid law firms in a post-pandemic world
COVID-19 has sparked an unprecedented surge of innovation within the legal profession. In some cases, the future has simply arrived way ahead of schedule, as a leisurely evolution toward things like paperless offices and cloud-based computing got kicked into overdrive because of social distancing requirements.
Colorado Bar opinion on ethical obligations in a data breach
When the pandemic hit, most lawyers began to work from home, oftentimes exclusively. Many continue to do so today out of necessity or preference. As a result, practicing law virtually [...]
Lawyers and remote work: ‘No universal truth’
Kevin Mulvehill Kevin J. Mulvehill, a partner with Phillips Lytle LLP and the firm’s Rochester, New York, office leader, says that there is no “universal truth” on whether [...]
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