It’s always been important to ensure that you understand how to use the technologies that you use regularly in your practice. But now that many of us are working — and appearing in court — remotely, it’s imperative that lawyers are technologically competent when communicating electronically.

Online reviews are great for consumers, but for business owners, navigating the world of online reviews can be tricky since responses to reviews, both negative and positive, are decidedly public. This confounding newfound reality can present problems for lawyers seeking to respond to negative online reviews since doing so can sometimes trigger ethics rules regarding confidential information.